Refund and Cancellation Policy

Your agreement comes first

Every project or service we deliver has a written quotation or agreement. Where it sets its own terms for cancellation or refunds, those terms apply. This page covers everything else, and payments made through our payment page.

Cancelling before work starts

If you cancel before work has started, we refund the advance in full.

Cancelling after work has started

If you cancel after work has started, we refund the advance minus the work already done. We give you a written breakdown of that work.

Work already delivered

Payments for work we have delivered and you have accepted are not refundable. A defect in that work is fixed under the support terms of your agreement.

Duplicate or mistaken payments

If you pay twice, or pay an amount you did not owe, we refund the extra in full once we have matched it against your invoice.

How refunds are paid

To ask for a refund, contact us with your invoice number and the Razorpay payment reference. We reply within one working day. An approved refund goes back to the method you paid with, through Razorpay, within 7 working days. Your bank may take 5 to 7 working days more to show it.

Delivery of services

We deliver software, websites and consulting services digitally: through source code repositories, hosting accounts, online meetings and email. Nothing is shipped physically. The delivery dates for each project are set out in its quotation or agreement.

Questions

Contact us. These terms are governed by the laws of India, and the courts at Pune, Maharashtra have jurisdiction, as in our Terms of Use.